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WORKman Blog

Welcome to the WORKman Blog.  Here you will find comments about the culture and implementation of FSA/EAM/CMMS systems based on our experiences. Feel free to submit a comment and to subscribe via RSS to the blog posts.

Time is of the essence

Every business contract I have ever read made some mention to time being of the essence. I used to think that this was some legal eagles trying to display their prowess with the English language, and that they were stating the obvious.

Now, I understand the almost sublime importance of this simple fact.

Posted by Mark Chimes

Tracking First Time Fix ratios

First Time Fix (FTF) ratio or First Time Fix Rate (FTFR) is a great metric to indicate your customer service levels. The higher the figure, the more likely your customers are happy with your services. A FTF figure higher than 85% is both an indication that you are providing excellent customer service and a remarkably difficult figure to reach.
Posted by Mark Chimes

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