WORKman® is a complete Work Order Management system. Maintenance managers and service houses at last have a tool, which will store and analyse all their job and equipment records simply and efficiently.

Jobs are the basic units of work production and profit. It makes sense that most business people use computers to analyse the differences between customers, jobs and equipment, so that they may improve their whole business performance. Job records are difficult to keep manually and almost impossible to analyse. As a result, most managers have tended to keep minimal records, but all managers know the value of the information that escapes them. The history of job control software is littered with attempts to produce technician-friendly job recording systems. Tight margins in the service industry are generating the demand to increase productivity by fine tuning inputs and operations.

Questions WORKman can answer

1. Which 10 customers or Cost Centres provide the bulk of our work?
2. What model is the most costly to repair?
3. Has that part been ordered yet?
4. Where did that part go?
5. Is this repair under warranty?
6. Has this job been charged?
7. Who is our most efficient employee?
8. Who is the most inefficient?
9. Did we make a profit on that project?
10. When is our next quiet period?

Handling Warranty Work

Warranty work often demands that multiple entities be kept informed of job status. The customer wants to know when the job will be completed. The warranty owner wants to know how much it will cost (and does the warranty cover the actual fault). The supplier wants to know where to send the parts and who will pay.

These questions, and many more, fill the typical day of a workshop manager or business owner. WORKman® handles these with ease and provides so much more.

WORKman® covers ...

Customers

• Unlimited Customers
• Unlimited Clients
• Easily list all jobs for a Customer/Client
• Easily list all equipment for a Customer/Client
• Reports
  • Top 10 Customers/Clients
  • Open Jobs by Customer/Client
  • Scheduled Jobs
  • Statistical Summaries (Pro/QA versions only)

Equipment

• Unlimited Equipment Items
• Unlimited Components and/or Parts for each Equipment Item
• Inspection, Test, and Certification Dates
• Track Courier/Freight consignments, Dates and Times
• Track Parts suppliers
• Track warranty returns of Parts and Equipment
• Reports
  • Equipment Lists by Customer/Client
  • Top 10 Repaired Items
  • Parts Ordered, Received, Returned lists
  • Return-Rate-Under-Warranty (RRUW) report
  • First-Time-Fix (FTF) report

Vehicles

• Motor vehicle specific fields including fuel, hours, kilometres, registration and ID numbers, etc
• Unlimited Fuel transactions

Work Orders and Tasks

• Unlimited Work Orders per Customer/Client
• Unlimited Tasks per Job
• Set Priority, Response, Escalation, Status, Cause, Location and Customer Satisfaction Ratings
• Technician/Work Order Diary
• Auto-email on receipt/completion of job or auto-email on change of job status
• Reports
  • Jobs by Customer/Client
  • Open Jobs
  • Problem Jobs
  • Jobs by Status (with color coding)
  • Statistical Summaries & TAT (Turn-Around-Time) reports. (Pro/QA versions only)

Employees

• Unlimited employees (Simultaneous user limits apply)
• Five (5) security levels to allow/disallow editting/deleting/Accounting access, etc
• Auto-login allowed (authenticated against network login credentials).
• Automatically produce timesheet reports for employees, including efficiency ratings.

Pricing

WORKman® is available in three separate versions, under two licensing models.

Versions

• WORKman® Lite
• WORKman® Pro
• WORKman® QA

Licensing

• Outright License Purchase
• Monthly Rental (minimum 12 months rental).

WORKman® support is annualised as a percentage of purchase cost..