CMMS is serious software.
How serious? Read these articles from authorities on Computerised Maintenance Management System.
CMMS Article 1
CMMS Article 2
Based on years of experience, we realise that technology alone is not enough to minimize costs or maximize profits. That is why WORKman® is a serious contender in the CMMS marketplace. It handles work order tracking, priority escalation, parts management, technician timesheets, customer satisfaction levels, site procedures, Quality Assurance... and the list goes on. Check out this heavy-weight solution for serious service industry support.
"You can only change what you control and you can only control what you can measure".
Serious support for your service activities
WORKman® provides serious support for people who are serious about running their support business efficiently. Easy-to-use interfaces, in-detail reports and statistics, integrated support features and QA+ procedures enable you to provide superior services to your customers.
Integrated technician's scheduling diary*, 'BookMark!' prompts, and job escalation makes it easy for your technicians and engineers to keep track of their tasks. Automatic email notification of job status enable your customers to be kept up to date without extra workload for your employees and cross-referencing of all documents means technicians always have the correct procedures and manuals available at all times.
Cyclic and PM work orders may be produced based on any time-cyclic period. Status reports, parts tracking and audits, and the ability to perform work for one party and bill another, provide your admin staff with great tools to keep on top of things.
Key Benefits
Know the status of every job - past, present and future.
Ensure every job is charged correctly.
Track parts and orders, deliveries and returns.
Jobs requiring multiple interventions or varied skill sets are fully tracked and managed
to ensure proper completion.
Identify which employees are efficient (and which ones are not).
Track every contact with every customer, along with their equipment and jobs.
Identify your best customers, worst equipment, and frequent jobs.
Know what equipment needs to be worked on next and the cost of the next scheduled maintenance program.
Always use the right procedures under any circumstances.
Costs by Location, Equipment Type, Job type and more...
Report on every aspect of your daily operations.
Accounting module - integrate with M.Y.O.B., Quicken, Attaché or Sybiz.*
Automatically conform to ISO 9001:2000 Quality Assurance (QA) standards with WORKman®'s procedures and flowcharts+.
Extra WORKman® modules (prices on application)
Distance/Time module - calculates the time taken to travel from start to destination in four time periods (Standard/Peak/Off-Peak/Night)
PDA module - send and receive customer, equipment and job information to/from field staff. This module uses GPRS technology. No more hot syncing you PDAs via cable connections!)*.
SMS module - send and receive SMS messages to/from customers and field staff*.
GPS module - Using GPS you can allocate a new job to the nearest technician (and trace where he has been all day)*.
Vendor modules - Forms, procedures and reports for selected vendors to enable you to comply with vendor warranty procedures.+
Custom modules written to suit your requirements.
* WORKman® Pro and WORKman® QA only
+ WORKman® QA only.
