WORKman®

Got a serious attitude towards CMMS? Then WORKman® is for you.

Based on years of experience, we realise that technology alone is not enough to minimize costs or maximize profits. That is why WORKman® is a serious contender in the CMMS marketplace. It handles work order tracking, priority escalation, parts management, technician timesheets, customer satisfaction levels, site procedures, Quality Assurance... the list goes on. Check out this heavy-weight solution for serious service industry support.

The WORKman® motto, "You can only change what you control and you can only control what you can measure", previews our mindset when we developed this extraordinarily comprehensive application.

WORKman® provides serious support for your service activities and mobile workforce.

WORKman® provides serious support for people who are serious about running their service business efficiently. Easy-to-use interfaces, in-detail reports and statistics, integrated support features and QA+ procedures enable you to provide superior services to your customers.

Integrated technician's scheduling diary, 'BookMark!' prompts, and job escalation makes it easy for your technicians and engineers to keep track of their tasks. Automatic email notification of job status enable your customers to be kept up to date without extra workload for your employees and cross-referencing of all documents means technicians always have the correct procedures and manuals available at all times.

Cyclic and PM work orders may be produced based on any time-cyclic period. Status reports, parts tracking and audits, and the ability to perform work for one party and bill another, provide your admin staff with great tools to keep on top of things.

Key Benefits:

• Know the status of every job - past, present and future.
• Ensure every job is charged correctly.
• Track parts and orders, deliveries and returns.
• Jobs requiring multiple interventions or varied skill sets are fully tracked and managed to ensure proper completion.
• Identify which employees are efficient (and which ones are not).
• Track every contact with every customer, along with their equipment and jobs.
• Identify your best customers, worst equipment, and frequent jobs.
• Know what equipment needs to be worked on next and the cost of the next scheduled maintenance program.
• Always use the right procedures under any circumstances.
• Costs by Location, Equipment Type, Job type and more...
• Report on every aspect of your daily operations.
• Keep in touch with mobile employees and customers via SMS, Skype and Twitter.
• Tag equipment and customers with Longitude/Latitude data.
• Review a history of all activity and contacts for customers and equipment.
• Accounting module - integrate with many popular accounting applications.
• Automatically conform to ISO 9001:2000 Quality Assurance (QA) standards with WORKman®'s procedures and flowcharts.

Extra WORKman® modules (prices on application)

WORKman® Pro

WORKman®  Pro adds the capacity to:

• Record quotes against customers
• Record multiple tasks against a job
• Record parts against a job
• Convert phone calls to either a quote or a job
• Convert a quote to a job
• Raise invoice against a job or task.

Active WORKman®

Active WORKman®  combines our flagship product with the leading-edge technology of Active Ink. Active Ink is an exciting (and easy) way to keep your mobile staff up-to-date with customer, equipment, jobs and parts information. Specifically designed for use with tablet PCs, Active Ink's handwriting recognition will surprise you. Even the most difficult handwriting can be converted to standard text.

WORKman® QA

This version of WORKman allows your organisation to become Quality Assurance complaint with ISO 9001:2000. Increased mandatory field completion, FTT (First Time Turn-around), and RRUW (Return Rate Under Warranty) provisions are just some of the additions in this version.

Even if you are not interested in quality assuarance, WORKman® QA will apply a new level of management reporting to your business, bringing improved efficiencies and a healthier bottom line.

WORKman® Enterprise

Already in use by international companies and multi-nationals giants, WORKman is effective in all sized organisations. If you have serious maintenance, repair, warranty, asset or mobile workforce processes, then WORKman® Enterprise can help you.

Vendor module and Custom additions

Add forms, procedures and reports for your selected vendors to enable you to comply with vendor warranty procedures. Your custom processes and procedures can be integrated into WORKman's work flow so nothing is missed.

Capable, comprehensive, consistent and complete; WORKman® gets the job done.